Dealing With A Debt Collection Agency

Step I - Selecting A Collection Agency

Choosing a credit debt collector is perhaps the most hard and important task. Some elements you need to think about while selecting a collection agency are:

- Experience and experts

- Geographical existence

- Know-how

- Fees and charging model

- Client recommendations

- Debt Collection Agency Provider has actually covered this subject in depth through numerous free collections reports and articles on this site.

Step II - Employing the Debt Collection Agency and Setting Up Procedures

When you pick the debt collector, the very first 2 actions you need to take are:

Enter into a contract with the agency;

Set up procedures on how you are going to communicate with the agency.

A contract is the legal document and your legal experts will, of course, prepare it correctly. Just make sure that you consist of crucial stipulations such as confidentiality and non-disclosure. You are most likely to pass sensitive information to the collection agency such as your account receivables, customer contacts, product and services pricing, etc. to facilitate faster debt collection. You wish to make certain that this details does not fall in the incorrect hands.

Setting up procedures is a crucial step in handling the debt collector. The success or failure of your collaboration will depend a lot on how well-defined your processes are and how strictly they are followed. Important processes you have to specify are:

Internal procedures: You need to put in place a clear process on defining bad debt and referring the case to the collection agency. You do not wish to refer the case to the collection agency prior to you make a genuine effort to collect the dues internally.

Details transfer: How will you move the info to the debt collection agency about your dues and defaulting customers, and how will you get the info from your debt collection agency? Debt collection software can make the information transfer procedure simple and secured.

Third party dealing: As mentioned previously, it is essential for you to guarantee the security of the information you provide to the debt collector. The debt collection agency may utilize several of its associated agencies to obtain info about defaulting customers. You need to set up a clear procedure on how much info they can share with such third celebrations.

Communication: You have to establish single point contacts for communication within the company and the collection agency. In debt collection practices, the timing of communication is extremely crucial and thus it will go a long way in deciding the success of your debt collection procedure. Again, the value of debt collection software application can not be overemphasized here.

Action III - Performance Monitoring

When all processes are set, begin keeping track of the performance of the debt collector. This is an ongoing process when handling a collection agency. Important criteria to keep track of are:


- Number of cases described the credit collection agency and portion of cases successfully fixed by them.

- Percentage of debt recuperated by the debt collection agency from all cases referred.

- Portion of debt recovered by the collection agency from resolved cases.

- Percentage of quantity paid as fees/commission to the collection agency to the total uncollectable bill cases referred to them.

- Typical number of days taken by the debt collection agency for full/partial credit collection.


* How well do the collection agency experts deal with your clients?

* Has the collection agency followed all legal requirements discussed in the Fair Debt Collection Practices Act?

* Has the collection agency exceeded the provisions of the Fair Debt Collection Practices Act?

* Has the debt collection agency followed all standards and processes set by you?

Action IV - Contract Closure

Hopefully, the chosen collection agency will work best for you. However if it does not, then you need to move all your debt collection processes from the agency. You should remember the following crucial points when you are ending the contract:

Privacy and non-disclosure stipulations are applicable after completion of the contract with the debt collector as well as its workers. The debt collector returns all Zenith Financial Network documents associated with your organisation and destroys all info related to your company from their information storage.

You are likely to pass sensitive info to the collection agency such as your account receivables, consumer contacts, product and services prices, and so on to facilitate faster debt collection. Setting up processes is a really important action in dealing with the collection agency. The collection agency may utilize one or more of its involved companies to get details about defaulting customers. In debt collection practices, the timing of communication is exceptionally important and hence it will go a long method in choosing the success of your debt collection procedure. If it doesn't, then you need to move all your debt collection procedures from the agency.

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